Refund policy
Every Pet Portraits order is custom made from the photo you send us, so a returned portrait cannot be resold or restocked. For that reason we do not accept general returns. Instead, we make sure you are happy with your artwork before it is ever printed.
Before you approve your artwork
- You will receive a digital preview of your artwork by email within 24 to 72 hours of placing your order.
- You can request changes to that preview as many times as you need, at no extra charge, until you are happy with it.
- At any point before you approve the preview, you can cancel your order for a full refund.
After you approve your artwork
- Once you approve the preview, your order goes into production and can no longer be cancelled or refunded because of a change of mind.
- If you need a change after approval, contact us as soon as possible. We will help where we can, but changes at this stage may not be possible and may delay delivery.
Damaged, incorrect or lost orders
- If your order arrives damaged, or you receive the wrong product, size or print, contact us within 7 days of delivery and we will replace it free of charge.
- Please include a photo of the problem so we can resolve it quickly.
- If your order is lost in transit, contact us and we will arrange a replacement.
How to contact us
Email support@petportraits.com with your order number and we will get back to you. Support Pets LLC, trading as Pet Portraits, 78 SW 7th Street, Suite 8142, Miami, FL 33130, United States.