FAQs

Will I see the picture before I purchase?

Please be sure that we will do our best to make you completely satisfied with the final result. However, in order to see the picture, it's required to place an order on the website first. Once the portrait is ready, we offer unlimited revisions so that you are 100% satisfied with the picture you've ordered. In case you do not enjoy the final result, we guarantee to refund you the full amount. If you need to know more details of how to place an order, please feel free to contact our support crew and they will be happy to answer any questions.

Will I get a paper copy of the portrait?

You will receive a paper portrait for watercolor, pencil, and pastel portraits. The delivery for these items is free of charge. For digital portraits you will only get a digital file. However, digital portraits can be printed on paper or canvas. Posters and canvas prints cost extra.

How long does it take?

Usually it takes 5-7 days to make the first version of the portrait. Please remember that revisions take time, but can be avoided with good quality photos and detailed description of the desirable outcome.
Besides, if you want to place an order at a short notice before Christmas, Valentine’s, Mother’s or Father’s Day, please let us know before you pay, so that we could confirm if we can deliver the order in time.

Is delivery free?

Yes, the delivery is free of charge for paper portraits in watercolor, pencil, and pastel. However, posters and canvas printing and delivery cost extra for digital style portraits.

How can I pay for the portrait?

You can pay with Paypal or use your credit card for payment at the checkout.

If neither PayPal nor a credit card works for you, please contact our support at 99portraits@gmail.com, and we will issue an invoice. If you need an invoice in a currency other than USD, please contact support before placing an order. Payment can be made in USD, EUR, CAD, AUD, GBP, CHF.

What size can I print the file in?

The standard size for digital portraits is 16”x20”. But you can order any custom size. Please let us know in advance what size you need and we’ll adjust the file accordingly. The size for paper portraits should be chosen on the item’s page while placing an order.

Where can I print the file?

The portraits are made in widely used formats, such as .jpg and .png, so they can be printed at any place convenient. You can also order posters and canvas prints from us. See here.

Should I send one photo with all pets who are supposed to be in the portrait or can I send individual photos?

It can be either group or individual photos. The only requirement is that there must be at least one close-up image of each pet. And all pictures should be high resolution and good quality.

What do you mean when you say “good quality photo”?

The quality of the photo affects the quality of the portrait. A good photo is a photo where the pet’s face doesn’t get blurred when enlarged and where the pet is facing the camera. And the size of the file should be at least 100 kb.

Does an additional pet costs extra?

Yes, the prices are dependent on the number of pets. The exact prices can be found on the product pages. Please check the options.

Is it extra to add words/text?

No, text can be added for free.

Can I add people on the picture?

Yes, people can be added to the picture for extra cost. Please contact our support at 99portraits@gmail.com for details or use live chat via Facebook messenger in the bottom left part of the page.