How It Works
The Easy ordering process, explained.
Upload Your Pet's Photo
Upload a picture of your pet and describe your pet. We make an AI draft and an artist finishes it into unique artwork.
Review, Change & Approve
Receive your preview link via E-mail and SMS within 24 to 72 hours. We’ll make your desired changes.
Receive Your Artwork
We print once you approve your artwork. You have up to 5 business days to approve or ask for changes, and we will follow up with you before anything is printed. Your artwork is printed on art gallery quality canvas or posters and shipped to your door. Enjoy!
Real Art, Real People
Our Pet Portraits start from an AI-generated draft that gets your pet’s breed and proportions right. One of our skilled digital artists then finishes it, and you can ask for changes until you love it.
Full Refund Before Approval
Preview: Once an artist has finished your artwork, you will receive a preview link via email and SMS. Change: If you wish to make any changes, simply reject it and provide your feedback. Approve: We will refine the artwork until you are completely happy and approve it. Get a full refund any time before you approve your artwork. You have up to 5 business days to approve or ask for changes, and we will follow up with you before anything is printed. If you're in a rush, choose 'Skip the Queue' for expedited artwork creation.
Shipping and packaging
Shipping Details
We ship to 12 countries, including the US, Canada, the UK and Australia, with free tracked shipping on every order. From order to doorstep, most orders arrive within: USA, Canada and the UK: 2-3 weeks EU and Australia: 3-4 weeks The other countries we ship to: 3-5 weeks If you have any questions, please email us at support@petportraits.com or use our live chat. You can also call us at +1 888-565-8410.
Eco-Conscious Packaging
Unframed Prints: We ship unframed prints in protective tubes and reinforced cardboard to ensure they arrive in perfect condition. Framed Prints: Each framed print is securely wrapped and housed in sturdy cardboard boxes for maximum protection during transit.
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