Refunds & Returns

Refunds & Returns for Pet Portraits

Full Refund Before Approval

• We offer a full refund on your pet portraits until you approve the design.
• You can cancel at any point before you approve your artwork, for a full refund.
• After approval, the artwork goes to print, and we can't offer a refund since it's custom-made for you.

How Approval Works

• We send your preview by email and SMS, usually within 24 to 72 hours.
• You have up to 5 business days to approve your artwork or ask for changes.
• We will follow up with you before anything is printed. Your refund window stays open until you approve your artwork.

Lost or Damaged Items

• If your item gets lost in the mail or arrives damaged, let us know, and we'll send a replacement ASAP.

Custom Portrait Returns

• We can't offer returns due to the personalized nature of our products.
• If you're unhappy with the final product, reach out to us, and we'll do our best to help.

Wrong Product or Damaged Delivery

• If you received the wrong product, an incorrect size or print, or your product arrived damaged, let us know within 7 days of delivery, and we'll replace it.

Unlimited Edits and Changes

• We offer unlimited edits to the photo and cartoon version of your pet you initially ordered, at no extra charge.
• For significant changes, you can change the photo OR the cartoon version once per order.

Photo Quality and Special Requests

• Follow our Photo Guide and submit a high-quality photo that follows our guidelines.
• Low-quality photos result in low-quality artwork.
• We can add notes to your order, but special requests (e.g., adding a smile) are not guaranteed.
• Minor requests, like removing red-eye or editing eye color, can be accommodated.

Please note that all examples on our site are made from high-quality, high-resolution photos. Blurry, low-quality photos won't allow our design team to produce the stunning finish you see on our site.