Frequently Asked Questions

Custom Pet Art

We can work with 99% of the photos we receive.

We can work with old photos and photos with multiple pets in them.

If there are any issues with your photo, our support team will contact you to help.

You can also submit more photos when you preview your artwork and request changes. Read more on our Photo Guide page

Yes! We will send you a link via SMS or email to a digital preview of your artwork. You can approve it or ask your artist for changes. We only print after you approve the artwork.

We create art for all pets, whether they are furry, feathery or scaly.

All beloved creatures are welcome!

Yes! You get free revisions to ensure your pet portrait is perfect.

You'll receive a preview within 72 hours where you can request changes or approve.

Once approved, the design goes to production, and no further changes can be made.

Pet Portraits' canvas prints are durable and long-lasting, resistant to scratches, cracks, and warping.

Print: Advanced printing for clear, vibrant images. Uses safe, water-resistant inks that prevent fading and yellowing. Eco-friendly, made from sustainable resources. 

Framing: Smooth, toxin-free frames made from 100% real pine wood. Available in sleek matte black or white. 

Mounting: Easy to hang with pre-installed hardware. Includes rubber bumpers to protect your wall and keep the print perfectly placed.

First Artwork Preview: Up to 3 Business Days 

Production Time: 3 Business Days 

Free, Fast & Tracked Shipping: 

  • 3-5 Business Days (USA)
  • 5-7 days (UK/Europe)
  • 5-8 days (Rest of the World)

Your canvas & poster art arrives ready to hang, complete with a pre-mounted saw-tooth hanger and rubber feet to prevent swinging.

Definitely! Our portraits can beautifully accommodate up to 3 pets.

For additional furry family members, we offer customization for an extra $50. Please email us first at or live chat.

For the best results, we recommend choosing a canvas size of 18x24 inches or larger.

No, we specialize in creating portraits of pets only and do not offer services for portraits of people at this time.

Our trained and certified artists bring years of design experience to every portrait. 

Each stroke captures more than a likeness - they capture a feeling, something beyond the reach of any machine.

Yes, our skilled artists can add or remove minor elements. Let us know your preferences when placing your order or give feedback when you receive your preview.

You can also chat with our friendly customer support.

Yes, you can select a custom background when ordering your portrait and specify your preference.

If you need assistance, contact our friendly support team at:
Phone+1 888-565-8410

Yes, our artists can create stunning pet portraits from black and white photos.

The final date to ensure your order arrives in time for Christmas is December 4th. Orders placed after this date may not be delivered before Christmas.

Please note that this deadline assumes prompt approval of your artwork with minimal revisions, which helps expedite the shipping process.

Shipping and Payments

Due to the special care we take in making each pet portrait, your order needs some time for personalization and preparation, starting from when you make your purchase.

Within the United States:
Most orders in the U.S. are usually delivered within 2-3 weeks from the date of your purchase. This comprehensive timeline includes the steps of creating your artwork, getting your approval, making any revisions, printing, and finally shipping your portrait. Please note that during high-traffic holiday seasons, delivery might extend to up to 4 weeks.

International – UK, Australia, Canada, & Europe: For these international locations, we aim to deliver your order within 3-4 weeks from the date you place it. This timeframe includes creating the artwork, securing your approval, any necessary revisions, the printing stage, and the shipping process. During peak holiday times, please expect shipping to take up to 5 weeks.

Additional Note: If your order needs something extra, like a new pet photo, this will extend the time we need to get it just right.

We'll send you a preview of the artwork for your approval. The sooner you give us the green light, the quicker we can send your custom portrait on its way!

Multi-item orders might arrive separately due to different production times. But don't worry – each piece is worth the (short) wait!

Yes, we ship our pet masterpieces worldwide, spreading joy to pet lovers everywhere (except military addresses).

Absolutely! We'll send you a tracking number via email as soon as it's available, so you can follow your pet art's adventure to your doorstep. Track your order here.

Sometimes tracking numbers take a day or two to activate. If it's still elusive after a couple of days, reach out to our support team for help.

Jump straight to the front of the artwork queue. This speeds up the process by up to 2 business days!

Orders may be returned due to incorrect addresses, failed delivery attempts, or other issues. Don't worry! We'll contact you to sort it out and get your pet art back on track.

We accept a variety of payment methods, including major credit cards including Visa, Visa Debit, Mastercard, American Express, PayPal, Shopify payments and other popular options to make your shopping experience as smooth as possible.


You'll receive your digital preview within 5 working days (usually sooner), and you can enjoy unlimited revisions with your artist. If you still don't love it, you'll receive a full refund.

However, once you've approved your artwork, and since orders are tailored exclusively for the customer and their pet, returns or refunds are not accepted.

If our pet art doesn't make your heart flutter, please reach out to us. Your satisfaction is our prime concern, and we're dedicated to making sure you absolutely love your artwork.

Rest assured, our design team will make revisions until your piece is exactly how you envision it, prior to printing.

Customer Support

We strive to respond to all inquiries within 24-48 hours. Rest assured, our team is eager to assist and resolve any issues you may have.

Yes! Call our customer support team on: 888-565-8410.

Or contact us via Live Chat or email at

Christmas Period

To increase the odds of a Christmas delivery, place your order well in advance. Check our Shipping section for specific cut-off dates during the festive season.

While we don't provide gift-wrapping, our pet art arrives in sturdy packaging, perfect for wrapping in your favorite festive paper.

Unfortunately, we can't guarantee Christmas delivery, even with additional payment. The best approach is to order early and keep an eye on our shipping guidelines.

Can't find your answer?

Our 24/7 support squad is ready to assist with a wag and a smile!