Frequently Asked Questions
Custom Pet Art
While our artists are skilled with cats and dogs, we're happy to create pet art for any furry, feathery, or scaly friends. All beloved creatures are welcome!
Absolutely! We now offer the flexibility to feature 1 or 2 pets on a single canvas right from the product page. Keep an eye out for the upcoming feature of including 3 pets on one canvas design as well!
No, we specialize in creating portraits of pets only and do not offer services for portraits of people at this time.
As long as your pet's face is clear, well-lit, and in focus, our artists can work their magic. A good photo translates to a stunning pet portrait!
No worries! Our artists focus on your pet's glorious features, and the background won't affect the final masterpiece.
Our skilled artists combine their creative flair with digital painting techniques to transform your pet photos into unique, heartwarming pieces of art.
Absolutely! All artwork includes unlimited revisions to ensure your pet portrait is exactly how you want it, before its shipped.
Once you've approved your final design, it is sent straight into production, so we cannot make revisions at this stage.
Certainly! We're happy to share a digital preview before printing, so you can be sure your pet's portrait is tail-waggingly perfect.
We offer various sizes to suit your needs. Check our product page for the full list of canvas dimensions available.
Our artists are magicians in pet art, so we can certainly add or remove minor elements. Just let us know your preferences when placing your order.
Of course! Simply mention your desired background color while placing your order, and we'll make it happen.
Sure thing! Our artists can create stunning pet portraits from black and white photos, capturing the unique charm of your cherished pet.
Shipping and Payments
Due to the special care we take in making each pet portrait, your order needs some time for personalization and preparation, starting from when you make your purchase.
Within the United States:
Most orders in the U.S. are usually delivered within 2-3 weeks from the date of your purchase. This comprehensive timeline includes the steps of creating your artwork, getting your approval, making any revisions, printing, and finally shipping your portrait. Please note that during high-traffic holiday seasons, delivery might extend to up to 4 weeks.
International – UK, Australia, Canada, & Europe: For these international locations, we aim to deliver your order within 3-4 weeks from the date you place it. This timeframe includes creating the artwork, securing your approval, any necessary revisions, the printing stage, and the shipping process. During peak holiday times, please expect shipping to take up to 5 weeks.
Additional Note: If your order needs something extra, like a new pet photo, this will extend the time we need to get it just right.
We'll send you a preview of the artwork for your approval. The sooner you give us the green light, the quicker we can send your custom portrait on its way!
Multi-item orders might arrive separately due to different production times. But don't worry – each piece is worth the (short) wait!
Yes, we ship our pet masterpieces worldwide, spreading joy to pet lovers everywhere (except military addresses).
Absolutely! We'll send you a tracking number via email as soon as it's available, so you can follow your pet art's adventure to your doorstep.
Sometimes tracking numbers take a day or two to activate. If it's still elusive after a couple of days, reach out to our support team for help.
Queue jump shipping speeds up your artwork creation by moving your pet photo to the front of the line. However, it doesn't affect the courier's shipping time.
Orders may be returned due to incorrect addresses, failed delivery attempts, or other issues. Don't worry! We'll contact you to sort it out and get your pet art back on track.
We accept a variety of payment methods, including major credit cards including Visa, Visa Debit, Mastercard, American Express, PayPal, Shopify payments and other popular options to make your shopping experience as smooth as possible.
You'll receive your digital preview within 5 working days (usually sooner), and you can enjoy unlimited revisions with your artist. If you still don't love it, you'll receive a full refund.
However, once you've approved your artwork, and since orders are tailored exclusively for the customer and their pet, returns or refunds are not accepted.
If our pet art doesn't make your heart flutter, please reach out to us. Your satisfaction is our prime concern, and we're dedicated to making sure you absolutely love your artwork.
Rest assured, our design team will make revisions until your piece is exactly how you envision it, prior to printing.
To increase the odds of a Christmas delivery, place your order well in advance. Check our Shipping section for specific cut-off dates during the festive season.
While we don't provide gift-wrapping, our pet art arrives in sturdy packaging, perfect for wrapping in your favorite festive paper.
Unfortunately, we can't guarantee Christmas delivery, even with additional payment. The best approach is to order early and keep an eye on our shipping guidelines.