Your experience with us should be as unique and special as your pet, and that's why your satisfaction is our number one goal. We plan to keep you involved in the creative process every step of the way. That's why we get your artwork ready within 72 hours of your order.
The preview link shows you how your custom pet portrait is shaping up. Not completely happy? Click "reject" and from there, you can suggest any changes - whether it's the color scheme, background, or even a minor detail you think we missed. Your feedback guides our artists as they bring your vision and your pet's personality to life. We want to know if a single whisker is out of place. We don’t stop until you're completely in love with the portrait. Get a full refund any time before you approve your artwork. You have up to 5 business days to approve or ask for changes, and we will follow up with you before anything is printed.
For those who just can't wait, our 'Skip the Queue' option moves your order to the front of the artwork queue, so your preview is ready sooner. It speeds up artwork creation, not shipping.