Refunds & Returns
Refunds & Returns for Pet Portraits
Full Refund Before Approval
- We offer a full refund on your pet portraits until you approve the design.
- After approval, the artwork is printed, and we can't offer a refund since it's 100% custom-made for you.
Lost or Damaged Items
- If your item gets lost in the mail or arrives damaged, let us know, and we'll send a replacement ASAP.
100% Happy Guarantee
- Cancel your order at any point before it's printed for a 100% refund, no questions asked.
Custom Portrait Returns
- We can't offer returns due to the personalized nature of our products.
- If you're unhappy with the final product, reach out to us, and we'll do our best to ensure your satisfaction.
Wrong Product or Damaged Delivery
- If you received the wrong product, an incorrect size or print, or your product arrived damaged, let us know within 48 hours of delivery, and we'll replace it.
Unlimited Edits and Changes
- We offer unlimited edits to the photo and cartoon version of your pet you initially ordered.
- For significant changes, you can change the photo OR the cartoon version once per order.
- For a third photo or cartoon change, our customer support team will send you an invoice of $10 to cover the new artwork's creation.
- Cancel within 24 hours after placing your order.
- After 24 hours, cancellations are granted at our discretion, and a $10 fee may apply if the artwork has already been created.
Photo Quality and Special Requests
- Follow our Photo Guide and submit a high-quality photo that follows our guidelines.
- Low-quality photos result in low-quality artwork.
- We can add notes to your order, but special requests (e.g., adding a smile) are not guaranteed.
- Minor requests, like removing red-eye or editing eye color, can be accommodated.
Please note that all examples on our site are made from high-quality, high-resolution photos. Blurry, low-quality photos won't allow our design team to produce the stunning finish you see on our site.