After our artists create your pet's portrait using state-of-the-art printing technology, you'll receive a digital preview via email within 72 hours (week days). You'll have the opportunity to review the artwork, request changes, and ensure the design captures your pet's unique magic perfectly.

We pride ourselves on creating a premium, lasting keepsake that you'll love. If you're not completely satisfied with the preview of your artwork, our artists will make unlimited revisions. If, after these revisions, you're still not satisfied, we offer a full refund. Additionally, for every order, we plant a tree as part of our commitment to sustainability.

A clear, well-lit photo showing your pet's entire face helps our artists accurately capture your pet's unique features on our hand-stretched, poly-cotton blend canvas. The better the photo, the more vibrant and true-to-life your water and fade-resistant artwork will be. For more tips, please refer to our Photo Guide.

After you've signed off on the design, we'll imprint it on our premium, custom white mugs. The delivery times will depend on your location: it takes 3-5 days for orders within the USA, 5-7 days for the UK and Europe, and 5-8 days for other international destinations.

Your custom mug will be ready for use immediately upon arrival, with a comfortable grip handle pre-attached. It also comes with a protective packaging to ensure safe delivery and to maintain the pristine condition of your personalized mug.

Absolutely! Our artists are skilled at creating portraits of all pets, no matter the species or breed. Whether you have a dog, cat, rabbit, bird, or even something more exotic, we can turn them into a beautiful piece of art on our durable canvas prints.

Your pet's privacy is our utmost priority. After your custom art piece is completed, we immediately and securely delete the photo from our system. We do not sell, distribute, or use your pet's photos for any other purposes beyond creating your commissioned artwork.

We accept a range of photo formats including JPEG, PNG, TIFF, and RAW files. Upon upload, all EXIF data and other identifying information are stripped from the images to respect your pet's privacy. We adhere to a strict data retention policy, where your pet's images are held only for the duration of the art creation process and deleted immediately after.

We recommend gently hand-washing your custom pet portrait mug with warm soapy water, rather than using a dishwasher, to preserve the quality of the image. Also, avoid using abrasive cleaners or scrubbers, which might damage the print.

It is best not to microwave the mug, as this could fade the image over time. By following these simple care guidelines, you can enjoy your personalized pet mug for years to come!